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LEARN KM Step 1: Identification of the "real" Problem.

Step 1: Identification of the "real" Problem.

You should be very careful with your assessment, whether there is a real need and justification for a "Knowledge Retention Solution" in your organization. A team including somebody from the top management should be established to clarify that. This is to asses the risk of losing critical and valuable knowledge and skills. This team should be discussing the following questions and weaknesses in the organization. It should be clear that knowledge retention solutions are implemented to avoid knowledge loss. A roadmap has to be formulated as to what is to be achieved with this solution.

  • Do the employees have access to a common knowledge base?

  • Do the expertise in the core areas and processes collected and documented. Does this expertise get transferred between the departments ?

  • Can the experience gained from different projects be used again systematically?

  • Does the knowledge of employees available during their absence?

  • Are there any procedures defined to transfer knowledge if the employee changes departments?

  • Is there an imminent retirement of important employees planned ?

  • Can the new employees be trained at a short notice?

  • Do you lose knowledge of temporary workforce?  

Six Steps to successful "Sharing and Retention" of Knowledge using powerDOCUMENTS
Step 2: Identify which knowledge is to be retained, and specify how and in what form.

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