Step 1: Identification of the "real"
You should be very careful with your assessment, whether there is a real
need and justification for a "Knowledge Retention
Solution" in your organization. A team including
somebody from the top management should be established
to clarify that. This is to asses the risk of losing
critical and valuable knowledge and skills. This team
should be discussing the following questions and
weaknesses in the organization. It should be clear that
knowledge retention solutions are implemented to avoid
knowledge loss. A roadmap has to be formulated as to
what is to be achieved with this solution.
the employees have access to a common knowledge
the expertise in the core areas and processes
collected and documented. Does this expertise get
transferred between the departments ?
the experience gained from different projects
be used again systematically?
the knowledge of employees available during their absence?
there any procedures defined to
transfer knowledge if the employee changes
there an imminent retirement of important
employees planned ?
the new employees be trained at a short
you lose knowledge of temporary workforce?
Six Steps to successful "Sharing and Retention"
of Knowledge using powerDOCUMENTS
Step 2: Identify
which knowledge is to be retained, and specify how and in what
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