Step 4: Integration and Setup of Knowledge
Retention Process as a firm component of added value in
One should take care that knowledge retention process must be so defined
that it functions permanently and adds value
continuously. The values generated over a period of
time, have to be integrated again in the process. In the
beginning, it generates and selects new
critical knowledge in important business processes or
knowledge areas. That knowledge is then captured (e.g.
through experts, project team, interviewer or knowledge
manager) and prepared according to the structure of the
knowledge documents. Once the knowledge documents are
approved by the management or approver, they are stored
again in the next structured process with the help of
Other users / employees
have thus access to these. You should define the
specific points in a business process where the stored
knowledge can be fed back to derive benefit out of it.
Six Steps to successful "Sharing and Retention"
of Knowledge using powerDOCUMENTS
5: Customizing powerDOCUMENTS in a hierarchical tree structure, creating knowledge documents and laying down
the rules for "Knowledge Retention Process" with
its role models.
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